Basic Hire Rate Reports

Introduction and Overview

At Pinnacle, we boast a team of seasoned professionals specialising in Credit Hire services. Leveraging extensive experience and a keen understanding of court guidelines and recent case law, we offer comprehensive support to both claimant and defendant representatives.

Our core service revolves around providing independent evidence of prevailing basic hire rates tailored to the specifics of each case. We meticulously adhere to Civil Procedure Rules, ensuring compliance and reliability in our findings. Whether you represent the claimant or the defendant, you can trust Pinnacle to deliver accurate, impartial assessments to support your case effectively.

Methodology

At Pinnacle, we approach each new Basic Hire Rate (BHR Reports) instruction individually, following our proven methodology, tailored to the specific circumstances of the case. Our BHR Service employs an independent approach, meticulously identifying the claimant's exact situation and reflecting it through thorough Internet and telephone inquiries to gather evidence.

The process begins with a comprehensive search engine query to compile a list of hire companies available within the claimant's area. From this list, we identify mainstream and local reputable hire companies and assess the availability of the required class of vehicle. When necessary, we make telephone calls to these companies to confirm essential information not readily available on their websites.

All online quotations and telephone conversations are meticulously documented, with images of online quotations and recordings of telephone calls securely stored. We prioritise transparency and accountability, providing access to recordings at no additional cost to our clients.

Instructing Pinnacle

You can instruct Pinnacle through our convenient ‘instruct us’ page on our website or by contacting us directly via phone at 0845 568 3333 or email at info@pinnacleccs.co.uk  

Service Levels

At Pinnacle, we adhere to stringent service level agreements (SLAs) to ensure prompt and reliable assistance to our clients. Details of our SLAs are available upon request and can be customised to meet the individual requirements of each client. We understand that every case is unique, and we are committed to tailoring our services to suit your specific needs.