JOB POSITION
Job Title: Credit Hire – Basic Hire Rate Collator
Responsible to: Credit Hire – Team Manager
BASICS OF CREDIT HIRE
The basis of ‘Credit Hire’ is well established. Where a defendant tortfeasor has caused the loss of the claimant’s vehicle the claimant may obtain another vehicle to compensate when such is necessary.
The aim of the credit hire company is to assist the claimant as soon as possible following the loss and provide the claimant with an appropriate replacement vehicle.
Credit hire organisations (CHO’s) differ from the traditional mainstream hire companies, as the hirer does not pay for the use of the hire car at the time of hire. The CHO provides the claimant with a vehicle and an agreement is signed allowing the claimant to delay payment until a claim is brought against the negligent driver, which usually results in the recovery of the hire charges therefore giving the claimant the use of a car at no charge to themselves.
The hire company makes its profit by charging for this credit facility.
Disputes surrounding the value charged for the hire can arise therefore if this is the case, it is for the defendant or claimant to gather sufficient evidence to show that the claimant acted unreasonably or reasonably by choosing to hire on a credit hire basis when more cost efficient alternatives were available.
Basic Hire Reports have been and continue to be exceptionally successful for both defendant and claimants in supporting their arguments for the need of a credit hire vehicle.
JOB DESCRIPTION SUMMARY
The core function within the credit hire team is to manage the day-to-day workflow of basic hire report requests, whilst working within a team.
You will be responsible for managing basic hire report requests proactively and meeting reasonable team and individual targets. You will produce court-ready witness statement for each basic hire report in the service level agreement required for our client.
KEY ACCOUNTABILITIES
Review new basic hire rate instructions, and refer back to client with any queries as necessary.
Speak directly with hire companies to obtain comparable quotes.
Produce court-ready witness statement along with substantiating evidence in order to send to client.
Manage new and existing caseload effectively.
Attend court as a witness when requested by client.
Actively play a supporting role within the team
All sent correspondence, including E-mail, is grammatically correct and set to the agreed company format relating to that particular document
Perform other work related duties as requested or required
SELECTION CRITERIA
Requirements:
Ability to prioritize, organise and plan work for self under pressure.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Problem-solving ability.
Computer proficient with Microsoft Office programs.
Professional attitude with colleagues and clients
Holds a high degree of self motivation and initiative
Demonstrates attention to detail
Ability to work without supervision
Excellent time management skills.
Desirable:
Experience within the Insurance or Credit Hire industry
Experienced in investigation techniques
